Support

Download Game Installers & Manuals

Making History: The First World War

game version v 1.0.62091.35

Select the language flag under your system to download game files.

Windows

The First World War Game Manual

Making History: The Second World War

game version v 1.0.61701.46

Select the language flag under your system to download game files.

Windows

Mac OS

The following links provide modding information on adding custom flags.

Making History: The Great War

game version 1.0.61657.50

Select the language flag under your system to download game files.
To play the Demo, install game without a license key.

Windows

Mac OS

Making History II: The War of the World

game version 1.30.60464.11

Select the language flag under your system to download game files.
To play the Demo, install game without a license key.

Windows

Mac OS

The War of the World Game Manual

The War of the World Game Manual (German)

Making History: The Calm & the Storm Gold Edition

Select the language flag to download the full game installer

or the demo version.

Windows Installer

Demo Version

The Calm & the Storm Gold Game Manual

The Calm & the Storm Gold Quick Guide

Memory Issues or Crashes

Some users have experienced memory related crashes on some PC and video card configurations. If you get this we suggest these possible solutions:

- Try turning on client process (main menu options. from testing it looks like this may reduce memory impact)
- Try enabling compressed textures (in game option)
- As a last resort try using a smaller model set (scenario options)

Here's a video tutorial on how to fix the low memory error in windows.

Other Crashes

Sometimes Windows 10 dlls can get corrupted. You can try installing the visual studio redist from microsoft here:

https://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x86.exe

You can also try increasing the size of the desktop heap.
If problems do not go away, see Reporting Game Errors or Bugs below.

Reporting Game Errors or Bugs

To report non-crash bugs or content errors, you can post comments on the Steam forums here: http://steamcommunity.com/app/462940/discussions/ Or email us: techsupport@factusgames.com

If your game fails to launch, stalls or crashes, you may get an error message and the game might produce a crash dump file. These are usually saved to the Documents folder. Send the crash dump to us techsupport@factusgames.com

Sometimes in order for us to get clear idea of the cause or when no crash dump is created, it may be necessary to get a debugging log from the user using a program utility called debugView.

Follow these steps:

First download this tool from Microsoft:
https://docs.microsoft.com/en-us/sysinternals/downloads/debugview

Install debugView
Run it
Start the game,
It will begin logging messages.
If it crashes or your error appears, save the Log file
Send it to: techsupport@factusgames.com

If the Log File is too large to mail, let us know and we will provide you an alternative delivery method

Sending A Saved Game

When requested by tech support to send a saved game, please be aware we need all the files in the specific saved game folder. Each save is in a separate folder that hold 3 files. the folders are named using the title set when saving the game.

To find the saves try looking in the following directories.

A typical Steam path:

..\Program Files (x86)\Steam\steamapps\common\Making History GWG\content\saves

Windows Installation:

You may have to do a file search using the name of the save. It usually ends up in a folder similar to this:

C:\Users\yourname\Documents\Making History GWG\Saves

Please compress the entire save folder and email to techsupport@factusgames.com

If the file is to large to email, let us know and we can provide a link where you can upload the save.

All other inquires email: info@factusgames.com

Support

Download Game Installers & Manuals

Making History: The First World War

The First World War Game Manual

Making History: The Second World War

Custom Flag Doc

Custom Flag PDF

Flag XML Example

Making History: The Great War

The Great War Game Manual

Making History II: The War of the World

The War of the World Game Manual

The War of the World Game Manual (German)

Making History: The Calm & the Storm Gold Edition

The Calm & the Storm Gold Game Manual

The Calm & the Storm Gold Quick Guide

Memory Issues or Crashes

Other Crashes

Reporting Game Errors or Bugs

Sending A Saved Game

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